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TERMS AND CONDITIONS OF SALE

Congratulations on your purchase of a new “SecureView” product (hereinafter the “SecureView Product”). Buyer’s purchase of each SecureView Product is expressly made conditional upon Buyer's agreement to all of the following terms and conditions of sale

PERMITTED USE

The SecureView Product is designed and intended for installation and use as a secure covering for a window or other similar opening in a house or other similar building or structure (the “Field of Use”).

Buyer acknowledges and agrees that the SecureView Product includes valuable intellectual property including without limitation patent rights, copyrights, trade dress, trade names, trade secrets and trademarks (collectively, “SecureView Intellectual Property”). The SecureView Intellectual Property is owned by SecureView, LLC.

SecureView, LLC grants Buyer a limited, revocable, non-exclusive, non-sublicenseable, royalty-free license to use the SecureView Intellectual Property in connection with Buyer's use of the SecureView Product purchased hereunder in the Field of Use. All rights not granted in these Terms and Conditions of Sale are specifically reserved to and retained by SecureView, LLC or its designees.

Buyer covenants and agrees to limit Buyer’s use of the SecureView Product and the SecureView Intellectual Property to the Field of Use. Buyer acknowledges and agrees that the Field of Use DOES NOT include the distribution, resale, transmission, reproduction, manufacturing (whether by Buyer or any other person or entity), import, export, transfer, marketing, re-distribution, or loan of the SecureView Product or any of the SecureView Intellectual Property to any third party or the use of the SecureView Product or the SecureView Intellectual Property to reverse engineer, design, reengineer, create, make, manufacture or have manufactured a product that embodies, incorporates, includes, is similar to or competes with the SecureView Product other than the sale to an initial end user customer of Buyer of the specific SecureView Product purchased hereunder for installation and use by such Buyer within the Field of Use.

Buyer explicitly agrees not to make, manufacture, have made, import, sell, or distribute a product that is directly competitive with the SecureView Product.

RETURN POLICY

We have gone the extra mile to provide detailed product descriptions, photos, and videos of our products. In all cases, it is the customer's responsibility to inspect the product prior to taking delivery. With this in mind, please understand that we DO NOT accept returned products UNLESS they are damaged in transit or defective, or we accidentally sent the wrong product.

Under the foregoing circumstances, we will gladly exchange your product free of charge in accordance with the following Return Policy:

  1. This policy applies only if we accidentally send you the wrong product, or if the product is damaged in transit, or defective. This policy does not cover conditions resulting from abusive handling, misuse, or neglect, including: (a) exposure to water or outdoor elements; (b) improper assembly; or (c) failure to follow product safety, use, or storage guidelines. As your sole remedy, this policy allows you to return goods that you have purchased, in exchange for a replacement product.
  2. To arrange for a return or refund please contact us at 1.855. SCRVIEW, or send us an e-mail at customerservice@secureviewusa.com. Returns will be accepted under this policy only if requested within 14 days from date of receipt.
  3. We will generally respond to any return request within 48 hours of receipt. We will review any return request and, upon accepting your return, will make the necessary arrangements to pick up the defective package at no extra cost to you. We will schedule a convenient pick-up time for you. Once onsite, a courier or delivery company specified by SecureView will arrive and print a customer receipt and free shipping label to complete the return. Please note: We will only incur the cost of ONE pickup attempt.
  4. Returned items must be in new condition with their original packaging. We will not ship any replacement items until the original product is returned. We can only accept the return of opened items if they are damaged or defective.
  5. Then, upon receiving the defective shipment, we will send out the corrected shipment free of charge. We will also send an email confirmation upon shipping the new product complete with a new tracking number.
  6. This return policy was last updated on February 10, 2014. We may update this policy from time to time as our business continues to evolve and change, in which case the updated policy will apply to all products shipped after the date that such update takes effect.

If for some reason our products do not meet your expectations, PLEASE LET US KNOW. We will do our best to ensure that you remain a satisfied customer. Any input on how we can improve our products or customer service to better serve our valued customers is greatly appreciated.

ADDITIONAL TERMS

ALL PRODUCTS ARE SOLD “AS IS.” THERE ARE NO WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WHICH WARRANTIES ARE HEREBY SPECIFICALLY EXCLUDED. REMEDIES UNDER THIS POLICY ARE LIMITED TO THE EXCHANGE AND DELIVERY OF A REPLACEMENT PRODUCT, AS OUTLINED ABOVE. UNDER NO CIRCUMSTANCES WILL SECUREVIEW BE RESPONSIBLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE. ADDITIONALLY, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS) ARE IN ALL CASES HEREBY EXPRESSLY EXCLUDED SECUREVIEW IS MANUFACTURED USING RECYCLED MATERIALS, THEREFORE PRODUCT MAY EXHIBIT MINOR COSMETIC BLEMISHES.

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